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Brio camera not working

Virtual Classroom - Logitech Brio

Logitech Brio camera not working

We have very good experience with the Logitech Brio and how the webcam works with a Windows machine. However, like with all computer stuff, in some cases something goes wrong.

We have identified the following reasons why the Logitech Brio is sometimes not working.

1. Brio camera not selected

Before the trainer enters the Classroom, he/she needs to select the video and audio channels for the application using the pulldown menu’s. Please select the Logitech Brio here.

If the Brio is not visible in the pulldown menu, please continue to #2

2. Drivers not up-to-date

When the Logitech Brio is connected to the computer via the USB port, the device will be listed in the Device Manager.

Please go to the Device Manager, the Brio is listed under ‘Cameras’ and select the Properties (by double-clicking).

Under the tab ‘Drivers’, please look at the following two things:

  1. Enable / Disable Device
    If the Brio is disabled, please enable it. 

  2. Update Driver
    Click on the button and the computer will check online if you have the latest Driver installed. If not, please update.

3. Internal webcam can't be overruled

Theoretically, it should always be possible to select an external webcam like the Logitech Brio (according to the official Windows 10 rules:-).

However, we have heard of laptop computers where this wasn’t possible or it didn’t work 100%.

In that case, please go to the Device Manager and disable the webcam’s internal webcam. This is very easy to do:

  1. Select the webcam under ‘Cameras’
  2. Go to Properties and then to the tab Drivers
  3. Disable the webcam
Important: please don’t forget to enable to webcam later again.

4. Close other video conference software

Video conferencing software like Zoom, Skype and Teams are widely used nowadays. 

Some of these applications, when still open, limit or block access to the webcam camera.

If you experience a webcam selection problem, please close these applications before you go to your Virtual Classroom session.

If you have any questions about this topic or feedback about your specific setup/problems, please share this with us via our Support Team.