Installing the Brio webcam

If you have plugged BRIO into a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:

• Check your setup … are all cables and connections plugged in tightly?
• Try a different USB port … sometimes a USB port on the host computer running the video conferencing software may have an issue
• Try a different computer … does the BRIO work fine on another system?
• If BRIO is connected through a USB hub or extender, try plugging directly into USB port … some external hubs or extenders may not have adequate power or specifications to support BRIO.

Next step: check the Device Manager

For Windows, open Device Manager to check that the Windows driver of the BRIO is properly installed. 

Device Manager in the Windows Operating Systems allows users to view and control the hardware attached to the computer. When a piece of hardware is not working, it may not be listed or may show a yellow exclamation point next to the identified hardware to indicate there is an issue

You can access Device Manager by:

• hitting the Windows Start then 
• typing “Device Manager” in the search bar to the right of the start icon.

Open “Imaging Devices” and confirm if Logitech BRIO is listed. 

If not listed:

• Try a different USB port
• Check if Windows Update is enabled.
  Windows Update is a Microsoft Service which automatically downloads and installs updates over the internet to the operating system.
  You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field.Windows Update settings is controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department. 

If Logitech BRIO is listed but has a yellow exclamation point, then try the following:

• In Device Manager, right-click on BRIO/UNKNOWN device with the yellow exclamation icon, and select Update Driver.
• In the Update dialog, select Update Driver.
• Select Let me pick from a list of available drivers on my computer.
• Check Show compatible hardware (if not checked), then select USB Video Device (not Logitech BRIO), from the list.
• Click Next.

NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.

If Logitech BRIO is listed without a yellow exclamation point, please then try the following to make sure the latest updated driver is installed:

• In Device Manager, right-click on BRIO device, and select Update Driver.
• In the Update dialog, select Update Driver.
• Select Search automatically for updated driver software
• Select the Logitech BRIO driver that is listed

No additional software is required to run BRIO. We do offer optional applications that allow you to configure settings to your liking or provide additional functionality, such as our Camera Settings Application. Again, this is optional software for your convenience.

One exception is if you are running the Brio webcam with Windows 7. Because Windows 7 does not support USB 3.0, you will need a driver. Windows Update should provide this driver, just make sure Windows Update is enabled on the computer.

We do not recommend using a USB hub if you’re out of USB ports or to extend the distance between your BRIO webcam and your computer. This applies to both USB 2.0 and 3.0 hubs. Using a hub can severely degrade the signal integrity and affect the overall performance of your BRIO webcam.

If your camera output appears blurry or the focus will not resolve to a clear, non-blurry image, try to trigger the “autofocus” – hold your hand in front of the lens and then remove it. The focus on the camera is automatic and should adjust itself.