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Trainer microphone not working
Your computer might have various audio input options, including an external microphone that you connected yourself. In most cases, the computer selects the right one itself. Sometimes a little help is needed.
For each training session, the trainer is asked to confirm the video and audio source. You can find this panel in the Virtual Classroom, please click the Settings button.
To select another Audio Source, click the pulldown menu and select one of the audio channels.
We recommend the trainer to use a headset with microphone. This gives the best audio quality.
This also prevents ‘audio feedback’ (the annoying sound effect which occurs when a sound loop exists between an audio input and audio output).
If this doesn’t solve your problem, please contact our Support Team: